Renewal Reminders

KnowledgeBase

Renewal Reminders

Namhay Server sends e-mails to its Customers informing them about domain names that are nearing their Expiry Date.

Customers of Namhay Server

Customers are sent expiring domain name renewal instruction e-mails before the domain name(s) actually expire, after expiry, and on deletion.

The reminders are sent to the Customer Username (E-mail Address) from 45 days prior to the domain name's expiry, on the 1st, 11th and 21st day of every month, until the domain name is either Renewed or Deleted (due to non-renewal).

This report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these Orders.

Information

In case your domain name has been Locked/Suspended by Namhay Server, you will not be able to immediately renew your domain name. You need to contact our Support Team at http://www.it-smart.biz/support to get this issue resolved.

Namhay Server Resellers can easily view all expiring and expired domain names from the Renewal Management interface within their Reseller Control Panel and choose to renew any domain name on behalf of their Customer(s). 1

Note

When a domain name expires,
- the domain name is put on Parking and the Name Servers of the domain name are modified (to the Parking ones). Thus, if you had any website or e-mail accounts associated with this domain name, they will stop functioning and a Parking page is displayed when one tries to access the website.
- an e-mail, having relevant information about the number of days available to renew the domain name, is sent to the Customer (and also the domain name Billing Contact E-mail Address, if the same is different from the Customer Username (E-mail Address).
When the domain name is deleted, the Customer is sent one final e-mail informing him/her that the domain name is deleted, since it was not renewed within the Renewal Grace Period after expiry. 2